How we handle tickets, baggage, refunds and your trip with Smile Bus.
By purchasing a travel ticket from Smile Bus LLC ("Smile Bus", "we", "us"), the passenger ("you") expressly and knowingly accepts and agrees to be bound by the following general terms and conditions.
To board, you must present a valid government-issued photo ID and your digital ticket, and respect the dates, times, and locations of boarding and disembarking shown on the ticket.
Upon issuing the ticket, you are responsible for verifying that all information (passenger name, origin, destination, date, time) is correct and matches your request. By completing your purchase, you accept these general terms and conditions.
The ticket is personal and non-transferable. It is the only valid proof of travel on the printed date and time. The name on the ticket must match the photo ID presented at boarding.
If you lose your ticket, you may request a duplicate. You will be responsible for the administrative cost of issuing the new ticket.
No refunds or money returns are permitted. Only rescheduling is allowed, subject to the conditions in Section 1.4. See our separate Cancellation & Refund Policy for details.
Tickets presented by anyone other than the named ticket holder will be cancelled and confiscated, with no refund or credit.
Card purchases are subject to issuer approval and may require a complete billing address and/or a personal identification number (PIN) to complete. Smile Bus does not store full card numbers.
Smile Bus LLC does not allow unaccompanied minors to travel. Passengers under 18 years of age must always be accompanied by a parent, legal guardian, or an adult traveling with written consent from the parent or legal guardian.
We reserve the right to deny service to anyone, at any time, for any reason we deem appropriate, particularly when the passenger violates the rules set forth in these Terms or applicable law.
We reserve the right to modify, suspend, discontinue, or terminate any aspect of our website at any time without prior notice.
We may impose additional rules or limits on the use of our website or services. Your continued access to and use of the site after the implementation of changes constitutes your acceptance of them.
You are responsible for carrying all documentation required for your trip, including any documents required for crossing state lines or international borders where applicable.
Drivers are not authorized to wait for any passenger for more than twenty (20) minutes at customs, immigration or security checkpoints if the passenger does not present valid and current documentation.
It is prohibited to carry weapons, firearms, ammunition, explosives, or any object prohibited by law that could endanger passenger safety. You must allow and cooperate with the inspection of your carry-on luggage and your person by company personnel when requested.
It is not permitted to transport in the luggage compartment and/or passenger cabin: illegal drugs, controlled substances, toxic chemicals, illegal weapons, firearms, explosives, or flammable objects.
Disruptive, threatening, intoxicated or unsafe behavior may result in the passenger being removed from the bus at the next safe stop with no refund and reported to the appropriate authorities.
Smile Bus LLC is not responsible for the loss or damage of your baggage, nor for any minor damage that may occur during transit. You must keep your baggage and personal belongings in your possession at all times. We do not check baggage and assume no responsibility for the transport of your luggage during your trip.
Government regulations require that all baggage be properly identified. The identification must show the name and address to which the bag should be returned in case of loss. Write your name inside and outside your baggage, and claim it immediately upon arrival at your destination.
Smile Bus LLC is solely responsible for transportation on its own routes, in accordance with applicable U.S. federal and state regulations and our published fare limitations. We assume no liability for acts or omissions of third parties occurring within or outside the United States, except as required by law with respect to baggage.
Seating on vehicles operated in interstate or intrastate commerce is assigned without regard to race, color, creed, national origin, sex, gender identity, sexual orientation, religion, age or disability.
Customers with disabilities accompanied by a service animal must travel in accordance with applicable federal accessibility policies for ground transportation. Please notify us at the time of booking so we can prepare to assist you.
Special, promotional or discounted fares are limited to the use and conditions indicated at purchase and on the ticket.
The company is not responsible for service delays caused by unforeseen circumstances or force majeure, including but not limited to: weather events, traffic conditions, road closures, mechanical issues outside our control, accidents, civil disturbances, or actions by government authorities. We will make commercially reasonable efforts to notify you and assist you in continuing your trip.
These Terms & Conditions are governed by the laws of the State of Texas, U.S.A., without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or your use of Smile Bus services shall be resolved in the state or federal courts located in Harris County, Texas.
Smile Bus LLC reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on our website with a new "Last updated" date. Your continued use of our services after a change constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us:
Last updated: May 2026
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